Terms of service

1. Overview

Welcome to MINIWHEELS. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to MINIWHEELS. MINIWHEELS operates this online store and website, including all related information, products and services, to provide customers with a convenient online shopping experience.

Our website is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.

By visiting our website, placing an order or purchasing products from us, you agree to be bound by these Terms of Service and our applicable policies. If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

You must be legally capable of entering into a binding agreement to purchase products from our store. If you are under the age of majority, you must use the website with the involvement and consent of a parent or legal guardian.

You agree to use our website for lawful purposes only. You may not use our website to commit fraud, interfere with its operation, attempt unauthorised access or engage in any activity that violates applicable law.

3. Products and Collectibles

MINIWHEELS specialises in die-cast toy cars and collectible miniature vehicles.

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information are accurate. However, colours may vary slightly due to screen settings, and minor differences may exist between product images and the actual item.

Collectible products may have manufacturer-specific packaging, markings or design variations. Where applicable, product listings will identify relevant details.

Unless expressly stated otherwise, products are sold as collectibles or toys and are not represented as investments or guaranteed to increase in value.

Product availability is subject to stock on hand. We reserve the right to correct genuine listing errors, update product information and discontinue products, subject to applicable law and any orders already accepted.

4. Prices and Payments

All prices displayed on our website are in South African rand (ZAR), unless stated otherwise.

Prices, promotions and delivery charges are displayed at checkout or in the relevant offer. The total payable amount will be presented before you complete your purchase.

We accept payment methods made available at checkout, which may include PayFast and other supported payment options.

Orders are subject to successful payment authorisation and verification. We will not intentionally charge you more than the amount agreed at checkout, except where you separately authorise an additional charge or applicable law permits it.

If a genuine pricing or listing error occurs, we will contact you to explain the issue and discuss the available options before proceeding, where required by law.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, stock unavailability or a material listing error. If payment has already been received for an order that we cannot fulfil, we will arrange an appropriate refund in accordance with applicable law.

Please ensure that your contact information, delivery address and order details are correct before completing checkout.

6. Shipping and Delivery

MINIWHEELS aims to dispatch orders within the estimated processing time displayed on our website or communicated to you.

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, weather and other circumstances beyond our reasonable control.

Any free-delivery promotions will be subject to the conditions stated in the relevant offer. For example, a minimum order value may apply.

Customers are responsible for providing an accurate and complete delivery address and contact number. Additional delivery charges may apply if a shipment must be redirected or redelivered because incorrect information was provided, subject to applicable law and prior disclosure of the charge.

If a product becomes unavailable or we cannot deliver within the applicable agreed period, we will communicate with you and provide the remedies required by law.

7. Returns, Refunds and Damaged Products

Our Refund Policy forms part of these Terms of Service.

If you receive an incorrect or damaged product, please contact us promptly with your order number and clear photographs showing the product, packaging and issue.

Where a return is approved for an incorrect or damaged product, MINIWHEELS will communicate the return procedure and cover reasonable return shipping costs where applicable under our Refund Policy.

Refunds for returned products will generally be processed after the returned item has been received and assessed. This does not limit any refund or other remedy that must be provided within a different period under applicable law.

Nothing in our Refund Policy or these Terms of Service excludes, restricts or waives any consumer right that cannot lawfully be excluded.

8. South African Consumer Protection

MINIWHEELS aims to comply with applicable South African consumer protection and e-commerce legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.

Nothing in these Terms of Service is intended to remove or reduce any mandatory consumer rights provided by law.

Where applicable, consumers may have statutory rights relating to defective goods, goods that do not correspond with their description, online transaction cancellation and other consumer remedies.

Any contractual cancellation or return conditions will be applied subject to those statutory rights.

9. Promotions and Discounts

Promotional offers, discount codes and free-delivery offers may be subject to specific conditions, including minimum spend, validity dates, stock availability and product exclusions.

Unless expressly stated otherwise, promotions cannot be exchanged for cash and cannot be combined with other offers.

We reserve the right to correct promotional errors and withdraw or amend future promotional offers, subject to applicable law and any rights arising from orders already accepted.

10. Intellectual Property

The content of this website, including original text, graphics, logos, website design and other materials created for MINIWHEELS, is protected by applicable intellectual property laws.

You may not reproduce, distribute or commercially use our original website content without our prior written permission, except where permitted by law.

Third-party brand names, logos and product images remain the property of their respective owners. Product names and trademarks are used where necessary to identify the products offered for sale. MINIWHEELS does not claim ownership of third-party trademarks unless expressly stated.

11. Third-Party Services and Links

Our website may use third-party services, including Shopify, PayFast, courier companies and other service providers.

These services may be subject to their own terms, conditions and privacy policies. We are not responsible for the independent operation of third-party websites or services, except to the extent that applicable law provides otherwise.

Any third-party link is provided for convenience and does not necessarily imply endorsement.

12. Privacy and Personal Information

We collect and process personal information necessary to operate our store, process orders, receive payments, arrange delivery, communicate with customers and meet legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable South African data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Please review our Privacy Policy for further information about how your personal information is collected, used, stored and protected.

13. Errors, Interruptions and Website Availability

We aim to keep our website accurate and available. However, temporary interruptions, technical issues, maintenance or inaccurate information may occasionally occur.

We may update, suspend or modify parts of our website where reasonably necessary. These actions will not remove any consumer rights or contractual obligations that have already arisen.

Nothing in these terms excludes liability where such exclusion is prohibited by applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, MINIWHEELS will not be liable for indirect or consequential losses arising from the use of our website or products where such losses are not legally recoverable.

Nothing in these Terms of Service excludes or limits liability for fraud, wilful misconduct, gross negligence or any other liability that cannot lawfully be excluded or limited.

Your statutory consumer rights remain unaffected.

15. Indemnification

You agree not to misuse our website or infringe the rights of others when using our services.

Nothing in this section requires you to indemnify MINIWHEELS for losses resulting from our own unlawful conduct or any matter for which liability cannot lawfully be transferred to you.

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, subject to any mandatory consumer protection laws that apply.

Any dispute will be dealt with by a competent South African court or other appropriate dispute-resolution body, as permitted by applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on our website with its updated effective date. Changes will not retrospectively remove rights that have already accrued or alter an existing agreement where doing so would be unlawful.

18. Contact Information

For questions about these Terms of Service, orders, payments, returns or other matters relating to MINIWHEELS, please contact us using the contact details published on our website.